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How We Handle Your Concerns

The Learning Center is committed to positive and empowering tutoring experiences for students, faculty, and staff at Meredith College. However, the Learning Center recognizes that grievances can occur in the day-to-day operations of any campus service, and the director is committed to handling any concerns from students (tutors or tutees), faculty, or staff in a timely, fair, and effective manner.

Tutors, tutees, staff members, faculty members, and administration have the right to register a complaint with the director of the Learning Center either face-to-face or through our online submission form. Every person who comes into contact with the Learning Center has the right to be heard and to have their concerns acted upon.

Concerns may take the form of but are not limited to a complaint about a wrong that causes harm or resentment and is grounds for action, or an allegation that something (a process, for example) imposes barriers or discloses information about a student without consent or causes inequity. It is also possible to report a conflict of goals or values that manifests through overt or implicit opposition, actions, or statements.

The same form is used to provide information about complaints, incidents, suggestions, and positive experiences. All online submissions are delivered to the director via email immediately. The director will hear or read every concern within twenty-four hours of receipt and will act up on the concern within one week of receipt.

The Learning Center director commits to:

  1. Escalating any egregious misconduct or intent to harm oneself or others to the Dean of Students office immediately upon receipt.
  2. Notifying all parties of the existence of a grievance within one week.
  3. Focusing on the re-establishment of good relationships and positive outcomes through conciliation and negotiation.
  4. Seeking third-party-disinterested advocates if necessary or helpful.
  5. Scheduling a meeting to discuss resolution of the conflict.
  6. Taking notes at the meeting and maintaining records of the concerns and their resolutions.

Grievances may be submitted anonymously; however, it is not possible to update an anonymous person on the attempts at resolving the issue.