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Streaming Video: Troubleshooting

Troubleshooting

If you are having trouble logging into a video:

  • Make sure that you are using the correct username and password. For example, the LDMR requires a username that looks like xxxxx@ldmr.com and a unique password that your professor shared with you. Films on Demand and Kanopy require your Meredith username and password when you are off campus. 
  • If you know that you are using the correct username and password, double check your spelling and capitalization. 
  • If you are still having trouble logging in contact Brian Thornburg (919-760-8457)

If you are having trouble with playing a video:

  • Refresh the browser
  • Check to make sure that your internet connection is healthy
  • Switch to another browser (Chrome, Safari, Firefox)
  • If you are still having trouble playing the video contact Brian Thornburg (919-760-8457)